apply research and interpretive skills sufficient to locate, interpret and apply manufacturer/component supplier procedures, workplace policies and procedures apply analytical skills for identification and analysis of technical information apply plain English literacy and communication skills in relation to dealing with customers and team members apply questioning and active listening skills for example when obtaining information from customers apply oral communication skills sufficient to convey information and concepts to customers apply planning and organising skills to own work activities, including making good use of time and resources, sorting out priorities and monitoring own performance interact effectively with other persons both on a one-to-one basis and in groups, including understanding and responding to the needs of a customer and working effectively as a member of a team to achieve a shared goal establish safe and effective work processes which anticipate and/or resolve problems and downtime, to systematically develop solutions to avoid or minimise reworking and avoid wastage use mathematical ideas and techniques to correctly calculate time, assess tolerances, apply accurate measurements, calculate material requirements and establish quality checks use workplace technology related to synchronising plant/ equipment, including the use of specialist tooling, measuring equipment, computerised technology and communication devices and the documenting/recording of results |